Get in Touch With Us
This is the page to use if you want to reach the editorial team behind BTC Casinos — to flag an error in a review, ask how a crypto casino's payout process actually works, or tell us a bonus term has changed since we last checked it. Email is the only channel we run, and a person reads every message.
One thing to be clear about before you write: we are an independent comparison site, not a casino. We cannot access your account, release a withdrawal, unlock a bonus, or overturn a verification decision at BetPanda, CoinPoker Casino, Cryptorino or anywhere else. Those conversations have to happen with the operator's own support team. What we can do is explain how the process usually works, and log what you tell us against our research on that site.
Email us
Write to [email protected]. We aim to reply within two business days; corrections that affect a live review get looked at sooner.
Messages get handled faster when they include the casino name, the date, the coin involved (BTC, ETH, LTC, USDT, USDC, DOGE and so on), and — for anything involving an on-chain deposit or withdrawal — the network you used. Never send us private keys, seed phrases, wallet passwords or 2FA recovery codes. No legitimate site or support desk will ever ask for those, and we will delete any message containing them.
How our commercial relationships work
Some of the links on stoptibetcrisis.net are affiliate links, which means we may earn a commission if you open an account through them. That costs you nothing and it does not buy a position in our rankings. Ratings and ordering come from our own research criteria, and a paying operator can be marked down or dropped entirely. If you think a review reads more favourably than the evidence supports, that is a legitimate thing to email us about, and we would rather hear it.
What we can help with
- Corrections — a wagering requirement, minimum deposit, supported coin list, restricted-state list or licensing detail that no longer matches what the operator publishes. Include a link or screenshot if you have one.
- Research requests — a crypto casino you want us to look at, or a comparison angle we have not covered, such as stablecoin-only play or rakeback structures.
- Questions about crypto mechanics — wallet setup, self-custody versus exchange withdrawals, network and gas fees, confirmation times, why a transaction is pending. General guidance only; we cannot manage your funds.
- Your experience with a site — slow payouts, a KYC request that appeared late, terms applied differently than advertised. We use this as a research signal, not as a published testimonial. We do not invent or repost user reviews.
- Press and partnerships — tell us who you are and what you are proposing in the first paragraph.
What we cannot do
- Intervene in any dispute between you and an offshore operator, or chase a withdrawal on your behalf.
- Help anyone get around a state geoblock, an account restriction, or a KYC, anti-money-laundering or sanctions check. We will not answer those messages. Nothing on this site — including our coverage of VPN-friendly crypto casinos — is guidance on evading a site's terms, and using a VPN against an operator's rules routinely leads to frozen balances and voided bonuses.
- Give legal or tax advice. US players are generally liable for tax on gambling winnings and separately on crypto gains, and the rules are fact-specific. We can explain the shape of it; a qualified tax professional or attorney should handle your actual situation.
- Confirm a licence we have not been able to verify ourselves. If we do not know, we say so.
Where offers and terms come in
A large share of reader mail is about promotions, usually because a headline number looked different at signup. The offers on this site come from what the operator advertises at the time we check them, and they move. As of our last review date of Sep 19, 2026, the headline deals for the top-ranked options were:
| Casino | Advertised offer | Editorial rating |
|---|---|---|
| BetPanda | 10% weekly cashback | 10.0 |
| CoinPoker Casino | 150% welcome bonus up to $2,000 | 9.9 |
| Cryptorino | 100% match up to 1 BTC + 10% weekly cashback | 9.9 |
| Punkz | 20,000 USDT welcome bonus + 15% cashback | 9.8 |
| Hyperlucky | 20% daily cashback up to $10,000 + 100 free spins | 9.7 |
| Winna | Up to 60% rakeback + 25% instant cashback | 9.7 |
| Thrill | Up to 70% rakeback + 10% cashback | 9.7 |
| BC Game | Four match bonuses up to $4,000 + 400 free spins | 9.7 |
| Wild.io | Up to 350% welcome package over first 3 deposits + 200 free spins | 9.7 |
| Vave | Up to 550 USDT bonus + up to €75 free bet + 5% cashback | 9.7 |
Every one of those figures is a maximum, not an expected amount, and every one carries conditions the operator sets: minimum qualifying deposit, wagering or playthrough multiples, a claim window and expiry, caps on bet size while a bonus is active, and game weighting that usually favors slots over blackjack, roulette and baccarat. Read the promotion page before you deposit. Ratings shown are our editorial scores, not customer-review averages.
The three we get asked about most
BetPanda sits at the top of our list and generates the most questions, largely because its 10% weekly cashback is simpler than a match bonus — there is no deposit multiple to clear, but the percentage applies to net losses over a defined period, and the qualifying window, minimum threshold and payout timing are set by the operator. The limitation worth stating: cashback only has value when you have lost, so it is a softener rather than added expected value, and a site being ranked first here does not make it right for a player who mainly wants a large upfront balance.
CoinPoker Casino comes up because its 150% match up to $2,000 is the largest straightforward welcome figure among the leaders, and because readers want to know how a poker-led platform handles casino play. The drawback is structural: the advertised maximum assumes a deposit most players will not make, and playthrough on a match bonus of that size takes real volume to clear. Bonus funds are not withdrawable until the conditions are met.
Cryptorino draws mail because its 100% match is denominated up to 1 BTC. That headline moves with the Bitcoin price, which cuts both ways — the dollar value of a BTC-denominated cap, and of any balance you hold in BTC, can fall while you are still working through wagering. Players who want to avoid that exposure generally deposit in USDT or USDC instead. The weekly cashback alongside it is subject to the same net-loss mechanics described above.
Questions about games, coins and payouts
If your message is a general how-does-this-work question, here is the shape of what these sites offer, so you can tell us where your question actually sits. Game libraries typically split into slots from third-party studios such as Pragmatic Play and NetEnt; live dealer rooms running blackjack, roulette and baccarat with real dealers, commonly powered by Evolution; and in-house originals like crash, dice and plinko, which are where provably fair verification usually applies. RNG certification from an independent testing lab covers conventional slots and table games; provably fair hashing covers originals. They are different assurances and we are happy to explain the difference.
On money: taking part costs whatever you deposit, plus network fees on the way in and out. Deposits and withdrawals are on-chain, from a self-custody wallet or an exchange account, and confirmation times vary by coin and congestion — Litecoin and Dogecoin transfers typically confirm faster and cheaper than Bitcoin, while Ethereum gas fees swing with demand. Stablecoins let you hold value in dollar terms during play. Operators set their own minimum and maximum withdrawal limits, and "instant" in an advert refers to the operator's internal processing, not to block confirmation. Most crypto casinos process withdrawals in the same coin you deposited. If a site's stated payout speed did not match what you saw, that is useful to us.
Several of these operators also run sportsbooks alongside the casino — Vave and BC Game among them — and CoinPoker Casino is built around poker. Those product lines have their own bonus terms, their own wagering rules and, often, their own contribution weighting, so a promotion claimed on the casino side may not behave the same way on sports or poker. Tell us which product you are asking about.
Verification, anonymity and the legal position
We get a steady stream of mail about no-KYC and anonymous play. Honestly: many crypto casinos let you register with an email and start playing without documents, but almost all reserve the right to request identity verification later — commonly at withdrawal, on large wins, or where their compliance obligations are triggered. Low-friction signup is not a guarantee of never verifying, and crypto transactions are pseudonymous, not anonymous, since on-chain activity is publicly recorded. None of this is a route to conceal income or avoid tax, and we will not treat it as one.
The bigger point, and the one we repeat because it matters: there is no federal legalization of online casino gaming in the US. The crypto casinos covered here are offshore operators licensed in jurisdictions such as Curaçao or Anjouan, not by any US regulator, so for most US players they sit in a legal grey area rather than a clearly regulated one. Legal, state-licensed online casinos exist in a handful of states including New Jersey, Pennsylvania, Michigan, West Virginia, Connecticut, Delaware and Rhode Island, and those regulated operators do not run on crypto. Some states are more explicitly restrictive than others, and offshore sites self-restrict certain states — the exclusion lists differ by operator and change. Check your own state's law, and check the operator's terms for your state, before you deposit. If you want general background on the offshore side of the market, our guide to casinos operating outside UK self-exclusion schemes covers similar ground on player protections.
You must be at least 18 to use these sites, and 21 where the operator's terms or your state's rules set that as the minimum. Check the site's stated minimum age; it is binding.
If gambling has stopped being fun
Gambling costs money and most players lose over time. Holding a balance in crypto adds a second risk: the value of BTC, ETH or an altcoin balance can fall regardless of how you do at the tables. Never stake money you need for something else, and never deposit to recover a loss.
If play is causing you difficulty, the National Problem Gambling Helpline is available on 1-800-GAMBLER, free and confidential, 24/7. Be aware that offshore crypto casinos may not provide the deposit limits, cooling-off periods, self-exclusion tools or dispute channels that state-regulated operators are required to offer. Where a site does provide those tools, use them early rather than late. If you mention a gambling-harm concern in an email to us, we will point you to support resources and nothing else — no offers, no recommendations.
Before you hit send
- Name the casino and the date the issue happened.
- Say which product it involves — casino, live dealer, originals, sportsbook or poker.
- Include the coin and network for anything payment-related.
- Attach a link or screenshot for corrections, so we can verify rather than guess.
- Leave out account credentials, keys, seed phrases and verification documents.
Everything published on stoptibetcrisis.net is written by our editorial team, currently overseen by Quincy Driscoll, and re-checked on a rolling basis — the last full review of the operators above was Sep 19, 2026. Our research is desk-based: we read terms, licence pages and operator documentation. We do not claim to have deposited, played or withdrawn at these sites, and where a detail cannot be verified we say it is unverified. If you can show us something we got wrong, send it over.